Loway team will present the new contact center management software lineup at the Asterisk Community Conference Africa 2018, where they will guide attendees through the new features of the call-center solutions portfolio and introduce them to the QueueMetrics monitoring and reporting suite.
FOR IMMEDIATE RELEASE / PRURGENT
Stabio, Switzerland – Loway, worldwide leading provider of solutions for contact-centers, is glad to announce its participation to Asterisk Community Conference Africa 2018.
Loway team will present the new call center management software lineup at the dedicated area in the open space, where they will guide attendees through the new features of the call-center solutions portfolio and introduce them to the new QueueMetrics features like the new wallboards editor and the new version of the predictive dialer WombatDialer.
Loway's CEO and Founder, Lorenzo Emilitri, will deliver two technical speeches on March 14 and 15: "Asterisk and the Docker revolution" and "Call centers 101: QueueMetrics and WombatDialer".
The speeches will be in a dedicated room of the convention and will cover, respectively, what Docker containers are and how Asterisk can work in a containerized environment, and effective call center management best practices using QueueMetrics monitoring suite and WombatDialer predictive dialer.
The Asterisk Community Conference Africa 2018 will be held at The Wanderers Club in the heart of Sandton, Johannesburg, on 14th and 15th March 2018.
The event will promote Asterisk in Africa by bringing together international professionals from the cutting edge of Asterisk development and integration and will be rich with content for Asterisk software developers, Digium's channel and technology partners, call centre specialists, and business users from small companies to large corporates.
The QueueMetrics call center suite is available both on premise and hosted cloud service.
For more information about QueueMetrics visit the official website at www.queuemetrics.com.
The WombatDialer predictive dialer boosts agents productivity and improves call center campaigns with automatic dialing, queue recalls functions, call forwarding options and different dialing modes.
For more information about WombatDialer visit the official website at wombatdialer.com.
For more information about Asterisk Community Conference Africa visit https://asteriskafrica.org
Loway Switzerland is a leading software development company providing professional management solutions for contact-centers. Its renowned QueueMetrics sets up modern standards in performance measurement, statistics and reporting for call centers based on the Asterisk PBX technology, while WombatDialer is a flexible, easy to use, predictive dialing platform and a perfect complement to QueueMetrics on-premise or cloud software. For more information about Loway or to become a Loway partner, please visit www.loway.ch