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Wed, 08 Dec 2021 17:01:44 -0600
2017-06-19 Print

Customer Service Expert Nancy Friedman Selected to Deliver Special Sales and Customer Service Presentations at Sabre National Conference in Las Vegas

This is the third time Friedman has spoken at the Sabre TTX Conference


Back by popular demand, Nancy Friedman, a member of the St. Louis Small Business Hall of Fame, and nationally known customer service keynote speaker, has been selected to deliver two presentations to hundreds of travel agents and those in related industries at the 2017 Travel Technology Exchange conference June 29, 2017 at the Aria hotel in Las Vegas, NV.

The event is presented by Sabre, the leading technology company for the travel industry. Travel agencies, developers, online travel agencies, travel providers, cruise lines, tour operators and consolidators from 40+ countries around the globe will be in attendance.

Well known throughout the travel industry, this is the third time Friedman has been selected to appear at the TTX event. She is a two time luxury travel speaker and has spoken at CLIA (Cruise Lines International Association), Mast Travel Network, Signature Travel, Princess Cruises, Carlson Travel, Uniglobe Travel and

“Read the headlines and you can understand why dealing with the public is a top priority for those in the travel industry. It is crucial they have a solid understanding of the best practices for customer service. Our presentations are both educational and fun. I look forward to providing them with the latest techniques to improve the customer experience,” said Friedman.

Known as “The Telephone Doctor”, Friedman will speak on The Golden Nuggets of Customer Service and The 7 Traits of Being Successful. She will focus on how to deal with customer emails and voice mails, how to improve listening skills, best case studies in customer service and much more.

For details about the Sabre Travel Network conference (TTX) visit

Nancy Friedman, the Telephone Doctor, is one of America’s sought after speaker on sales, customer service and communication skills. She presents a broad array of keynote programs that help companies equip their people with tools to convert more inbound leads into sales, and deliver a better customer experience. Her keynotes and workshops have helped hundreds of organizations, franchises and associations with real world takeaways participants can implement right away. Recently selected to the St. Louis Small Business Hall of Fame by Small Business Monthly, she is recognized by the national media as an expert on her topics and has been published in The Wall Street Journal with her article “Don’t Strike Out With Your Customers” and has been a featured guest on Oprah, Today, Fox News, CNN, CBS This Morning, Canada Today, as well as hundreds of radio and TV programs across the country. She was named to the list of Favorite Speakers for 2015 by Meetings and Convention magazine. Friedman is the author of nine books on customer service and the spokesperson in the popular Telephone Doctor customer service training library. Nancy delights her audiences and gives clients a true return on their investment (ROI). For additional information visit

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