Credit cards merchant services provider Benchmark Merchant Solutions adds a new management position to improve customer service.
 FOR IMMEDIATE RELEASE / PRURGENT
Merchant credit card processing company Benchmark Merchant Solutions, available on the web at http://www.BenchmarkMerchantSolutions.com, has created a new position to augment its customer service. The new addition to the team will oversee all client interaction at Benchmark Merchant Solutions to ensure that each contact is dealt with in a timely and satisfactory manner. The change will impact all areas of customer service, from phone and internet queries to troubleshooting and technical support.
“Thanks to constructive feedback from our customers, we discovered an opportunity to improve our relationships with them by updating our customer service department. The new position we’ve created will oversee the positive developments we’ll be implementing and will deliver better results to all of our clients. Existing and prospective customers who are seeking credit card processing services for their businesses will appreciate the improvements we have planned,” said Schneur Kamens, vice president of client relations at Benchmark Merchant Solutions.
Benchmark Merchant Solutions specializes in credit card processing for a wide variety of businesses, including online and brick-and-mortar retailers, hotels, restaurants, and others. This complex service encompasses programming and installing credit card systems, examining processing statements, employee training, resolving fraud and chargeback issues, as well as bookkeeping and accounting. Participating merchants establish a point of contact at Benchmark Merchant Solutions for quality control, a position usually held by their original sales representative. The recent expansion of the customer service division will strengthen this contact and make sure all client concerns are resolved satisfactorily.
Beyond merchant credit card processing, Benchmark Merchant Solutions packages products and services to aid fledgling businesses. The Business Startup Package includes a comprehensive online consultation covering hosting, web design, and marketing. Logo development, assistance with print design, and promotional products such as pens, pads, mugs, key rings, and mouse pads are available as well to help build corporate identity. The package also offers office management resources such as payroll and HR, accounting and tax filing, banking, and insurance consultation. Swipe BMS guides business owners through the entire startup process, helping new companies process things as quickly as possible.
In addition to the Business Startup Package, Benchmark Merchant Solutions recently unveiled an Affiliate Program that is ideal for small businesses. Affiliate partners place a link on their website recommending credit card processing from Swipe BMS. Benchmark Merchant Solutions will conduct all the business generated from clicks on that link, but affiliate partners get revenue from the click-through.
“Our wide array of business tools demands a highly trained and informed customer service staff. We are hoping that this newly created position will continuously audit the performance of our customer service representatives, which we feel will improve all aspects of client relations at Swipe BMS,” said Kamens.
For more information about Benchmark Merchant Solutions, visit the company’s website at http://www.BenchmarkMerchantSolutions or call 877-382-6262 to experience the credit card processing company’s enhanced customer service firsthand. Benchmark Merchant Solutions can be liked on Facebook at http://www.facebook.com/SwipeBMS and followed on Twitter at http://twitter.com/SwipeBMS. The company also publishes the informative Swipe BMS blog at http://blog.BenchmarkMerchantSolutions.com.
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