Benchmark Merchant Solutions recently launched a Yelp profile as part of the credit card processing company’s efforts to expand and improve its customer service.
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Benchmark Merchant Solutions, available online at http://www.BenchmarkMerchantSolutions.com, has launched a Yelp profile, which allows visitors to submit their reviews of the credit card processing company. The effort is part of the customer service expansion currently underway at Benchmark Merchant Solutions, and has already resulted in positive marks from satisfied customers.
“We have always tried to listen and learn from our customers, and our Yelp page makes it easier for their thoughts and concerns to be heard. Coupled with our latest expansion to our customer service staff, we are more committed than ever to providing excellent service for our clients,” said Michael Jaffe, Director of ISO/Sales at the merchant credit card processing company.
The company has recently received several positive reviews on its Yelp page, including one from Stuart W. from Getzville, N.Y., who was referred to Benchmark Merchant Solutions by a friend. He says in his review, “We were having too many service issues with our previous provider. I can honestly say they are the real deal. They are very helpful and prompt.” Another customer, Eddie D. from Brooklyn, N.Y., has been with the company for several years and says, “I switched to Benchmark Merchant Solutions a couple of years ago and I have to say I am supremely satisfied. From time to time I get credit card processors walk[ing] into my office trying to pitch me. After showing them my last two statements the response is always the same. They shake their head and say I don't know how you get these rates.”
Benchmark Merchant Solutions recently created a new auditor position to streamline customer service and ensure quality results for clients interacting with the merchant credit card processing company. This new position oversees all aspects of customer service, from questions and complaints to troubleshooting and other technical support.
Benchmark Merchant Solutions offers credit card processing services suitable for virtually all businesses, including online merchants, retail outlets, or any other companies that receive payment by credit card; the company programs and installs credit card machines, trains employees, and examines processing statements. Its services also entail fraud and chargeback resolution, as well as bookkeeping and accounting assistance. Companies who sign up are assigned a contact at Benchmark Merchant Solutions for optimal customer service, as well as to ensure that the new system works to each client’s satisfaction.
Benchmark Merchant Solutions provides a variety of products and services meant to help businesses beyond just credit card processing, such as marketing and web design. Firms can partner with Benchmark Merchant Solutions for access to a range of tools through the Business Startup Package. The process begins with a thorough consultation covering a client’s particular needs, including online hosting, web design, and marketing. This comprehensive service also features options such as graphic and print design for companies looking to improve their corporate identity, including developing a logo and adding it to promotional items such as pens and key rings. Benchmark Merchant Solutions helps get new businesses up and running with accounting, banking, and insurance solutions, even securing office furniture and supplies.
More information about Benchmark Merchant Solutions, including PCI compliance, ACH, gift card and check services, and its referral program, is available at the company’s website, http://www.BenchmarkMerchantSolutions.com, and by phone at 877-382-6262. The credit card processing firm can be liked on Facebook at http://www.facebook.com/SwipeBMS and followed on Twitter at http://twitter.com/SwipeBMS. Benchmark Merchant Solutions also publishes an informative blog at http://blog.BenchmarkMerchantSolutions.com.